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About Our Templates & Their Author

All of our templates are based upon business experience in the respective field the templates are based on. The author, Susan M. Totman, Master Virtual Assistant, has well over 20 years of experience in general office administration, automotive business administration, as well as continuing to operate a web development company, Elite Web Studio, and runs a family craft business online with her sister and Mom. To outline specifically:

GENERAL OFFICE ADMINISTRATION: Susan has worked in several legal offices, managed a nonprofit law office for several years as well as worked in other nonprofit and general administration positions.
AUTOMOTIVE OFFICE ADMINISTRATION: Susan worked in new car automotive as an office manager trainee for some time, then her husband opened up a used car dealership, Totman Enterprises, (combined with used auto parts, emergency towing and auto repair), which Susan has managed now for 12 years.
VIRTUAL (ONLINE) OFFICE ADMINISTRATION: Since 1999, Susan has operated Elite Office Support™, offering virtual office assistance to small business owners worldwide. Susan has been mentoring new virtual assistants/professionals since 2000, helping many new VAs get their businesses off to a good solid footing. Many of the forms, templates and samples on this site have been developed specifically for the virtual professional.
WEB DESIGN & DEVELOPMENT: Susan opened Elite Web Studio™, a spinoff of Elite Office Support™ in 2002. Elite Web Studio™ is a web development company. Her business has built over 100 custom sites to date. Susan does not offer website templates on this site, but will soon be offering business forms and templates for those in the web design business.
CRAFT BUSINESS ADMINISTRATION: Susan, her sister Cathy and her Mom opened up NanasCupboard.com in 1999. Though it is not a primary source of income, the site has been quite successful and sells primarily handmade goods "Hand Made In New England" by the three ladies, items made only to order, with occasional additional merchandise.

The above experiences have given Susan a very broad range of expertise and in each and every area, Susan has had to create business forms and letters for many different purposes.

Our forms and templates will :

SAVE YOU TIME AND MOST OF ALL $$ MONEY $$! - no more trying to figure out how to build that form - it's been created for you!
BUSINESS STARTUP TOOLS & FORMS - Many of our forms are specifically geared to the small business startup. Having worked from the start in 4 of the 5 business areas above, Susan has a real edge on what is needed to get a small home-based business up and running.
KEEP YOU ORGANIZED! - sick of having paperwork everywhere on scraps of paper here and there? Use our logs and tracking forms to keep every detail of your business organized!
HELP YOU MARKET YOUR SMALL BUSINESS ON A SHOESTRING BUDGET! - Our templates will help you streamline getting your marketing strategy in order. From flyers, brochures, business cards, letterhead, press release templates and more, Susan has prepared most everything you could need to get the word out about your new business.
C0MMUNICATE EFFECTIVELY WITH CLIENTS AND VENDORS! - Our business letter samples and general documents will help you more effectively communicate with others to present your business in a positive and professional manner.

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